Skip to main content

Refund policy

Returns

We will gladly accept a return for items that are not personalized. Please contact us within 3 days of delivery at vuivicollective@gmail.com.  Once approved, items must be returned within 14 days. Returned items must be in new, salable condition. If the items are not returned in its new, salable condition, the buyer is responsible for any loss in value. Returns are shipped back at buyer's expense.

Cancellations

Please contact us within an hour of purchase at vuivicollective@gmail.com

Exchanges

We do not accept exchanges, but please contact us within 3 days of delivery at vuivicollective@gmail.com if you have any issues with your order.

************************************************************************************************

If you are extremely unsatisfied with your purchase, please contact us at vuivicollective@gmail.com

We would like to understand the issue(s) that you are having and work to resolve them.